LEGAL & COMPLIANCE

1. Privacy Policy & GDPR Compliance

At lunarsignalgroup, we respect your privacy and adhere strictly to Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). When you engage with our digital agency services, submit inquiries via our CRM Pulse pipeline, or contract our viral social media campaigns, we collect only necessary professional data.

Data Controller: The data controller responsible for your personal information is lunarsignalgroup, located at Via SANTA MARIA, N. 34, SIGNA (FI), Italy. You may reach our Data Protection Officer at [email protected].

Purpose of Processing: Data collected via our forms is used exclusively for sales pipeline automation, contract fulfillment, and direct client communication regarding viral marketing campaigns and influencer partnerships. We never sell or lease client data to unauthorized third parties.

2. Terms of Service & Agency Agreements

By accessing our website or purchasing agency retainers and funnel setups from lunarsignalgroup, you agree to be bound by these Terms of Service. All intellectual property generated during viral campaigns, copywriting sprints, and CRM Pulse setups remains the property of lunarsignalgroup until full payment of agreed invoices or Stripe payment links has cleared.

Services are executed sequentially according to our 6-stage sales pipeline framework. Timelines provided are estimates based on standard client feedback velocity. Delays in client approvals may extend project delivery windows.

3. Cookie Policy

Our website utilizes local storage and session cookies to ensure optimal navigation and conversion analytics tracking. Cookies store your consent preferences and help us measure the efficacy of our sales automation funnels. You can clear or disable cookies via your browser settings at any time.

4. Refund & Retainer Policy

Due to the bespoke nature of digital agency work, viral campaign deployment, and immediate CRM infrastructure allocation, retainer deposits and digital product purchases processed via Stripe are generally non-refundable once campaign execution has commenced. Refund requests submitted prior to kickoff undergo evaluation on a case-by-case basis by our administrative team in Signa (FI), Italy.

5. Governing Law & Jurisdiction

These legal terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Italy. The courts of Florence (Firenze), Italy, shall have exclusive jurisdiction over any legal proceedings.